Velio Privacy Policy

Last Updated: October 20, 2026

This Privacy Policy describes the privacy practices of Velio.xyz (“Velio”, “we”, “us” or “our”) and how we handle personal information that we collect through our digital properties that link to this Privacy Policy, including our website (https://app.velio.xyz/, the “Website”), applications and the other products and features we make available (collectively, the “Services”). Capitalized terms used but not defined in this Privacy Policy have the meanings given in the Velio Terms of Service (the “Terms”).

  1. The Information We Collect

    You may browse the Website without registering or providing personal information; however, certain information is collected when you connect your wallet and use the Services. The information we collect may include, but is not limited to, the following:

    • Wallet Data: This includes your digital asset wallet address and the signature you provide when you connect your wallet.
    • Location Data: This includes geolocation data, such as the country from which you access the Services, derived from your IP address.
    • Technical and Usage Data: This includes log data generated when you access the Services, such as the date and time of access, your IP address, the API endpoints accessed, user agent details, and your operating system, browser and language.
    • Transaction Data: This includes your public blockchain transaction history and other information associated with your wallet address, as well as information about your Orders, deposits and withdrawals made through the Services.”.
    • Communications: If you contact us, we will collect the content of your communications and any personal information contained in them, including your email address.
  1. How We Use The Information We Collect

    We use the information we collect for the following purposes:

    Provision of Services

    We use your information to operate the Services, including to facilitate your connection to the Website, to process and settle your Orders, deposits and withdrawals, and to identify whether you are likely to be located in a Restricted Jurisdiction or to be using a sanctioned or otherwise prohibited wallet address, and to restrict or block access in those cases, including by automated means.

    Service Improvement and Development

    We use your information to ensure the security and stability of the Services, to conduct troubleshooting, testing, analytics and research, and to improve and develop the Services. We may also use this information to create aggregated, anonymized or de-identified data.

    Compliance and Protection

    We may use your information to comply with applicable laws, respond to lawful requests, enforce the Terms, and protect the Services, our rights and the rights and safety of our users and others.

    Legal Bases

    Where required by applicable data protection law, we process personal information on the basis of performance of a contract with you, our legitimate interests (such as security, service improvement and enforcement of the Terms), compliance with legal obligations, or, where applicable, your consent.

  1. How We Share The Information We Collect

    We may share the information we collect in the following ways:

    • Consent: If you have given us your consent, we may share your information as outlined at the time you provided that consent.
    • Service Providers: We may share your information with third-party vendors, service providers, contractors or agents who perform services on our behalf, such as hosting and infrastructure, security, blockchain analysis, screening and geo-blocking providers.
    • Professional Advisors: We may share your information with our professional advisors, where necessary for our legitimate interests or required by law.
    • Legal and Security Reasons: We may disclose your information in response to a legal request, such as a subpoena, court order or request from a regulatory or other competent authority, to comply with applicable laws, or if we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, violations of the Terms or threats to any individual’s safety, to protect the Services, or to provide evidence in any litigation or regulatory investigation in which we are involved.
    • Business Transfers: We may disclose or transfer your information in connection with a merger, acquisition, financing, reorganization or sale of all or part of our business or assets.
  1. Blockchain Data

    The Services interact with public blockchains. Transactions you make on a blockchain, including deposits to and withdrawals from the Services, and your wallet address are publicly visible and recorded on the blockchain, which we do not control. We are unable to modify or delete information recorded on a blockchain, and your rights described below do not extend to such information.

  1. Third-Party Services

    The Services require you to connect a third-party wallet and may link to third-party websites, blockchains and tools. These are not operated or controlled by us, their use is governed by their own terms and privacy policies, and we are not responsible for their privacy practices.

  1. International Transfers

    We and our service providers may process and store information in countries other than the one in which you live, which may have different data protection laws. Where required by applicable law, we take appropriate steps to protect personal information that is transferred across borders.

  1. Retention

    We retain personal information for as long as necessary for the purposes described in this Privacy Policy, including to provide the Services, to comply with legal, accounting and regulatory obligations, to resolve disputes and to enforce our agreements, after which we will delete or de-identify it as required by applicable law.

  1. Your Rights and Choices Regarding Your Personal Information

    You have the right to request access to, a copy of, modification of, or deletion of the personal information we hold about you by contacting us through the contact method made available through the Services. We will make reasonable efforts to accommodate such requests as mandated by applicable law; however, please be advised that we may be required to retain certain personal information to comply with legal obligations, accounting standards, or other legitimate business purposes. Depending on where you live, you may also have additional rights under applicable data protection laws, such as the right to object to or restrict certain processing, to data portability, or to lodge a complaint with a supervisory authority.

    To process your request, we may need to collect additional information to verify your identity. For example, we may ask you to verify that you control the relevant wallet by signing a message. Please be aware that even after you update, modify, or delete your information, cached or archived versions of that information may remain accessible for a limited period of time.

  1. Cookies

    We use cookies and similar technologies that are strictly necessary to operate and secure the Website, help ensure compliance with the Terms and keep you connected.

  1. Security

    We have implemented commercially reasonable technical, organizational, and physical measures to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, or destruction. While we strive to minimize the amount of personal information we collect to provide the Services, please understand that no data security measures can guarantee 100% security.

    Security risks are inherent in all internet and information technologies, and while we take steps to protect your personal information, we cannot guarantee its absolute security.

    You are responsible for safeguarding your wallet, private keys and devices (such as your phone and computer) against unauthorized access. We disclaim any responsibility for lost, stolen, or compromised wallets, private keys or credentials, or for any activities on your Account resulting from unauthorized use.

  1. Children

    The Services are not intended for use by children under 18 years of age. If we learn that we have collected personal information through the Services from a child under 18 without the consent of the child’s parent or guardian as required by law, we will delete it.

  1. Changes to this Privacy Policy

    We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Services. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Services. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Services after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

  1. How to Contact Us

    If you have any questions concerning this Privacy Policy or would like to submit a complaint, please contact us through the contact method made available through the Services.